Your Vivint doorbell camera is in your front door, and it is not recording. You have checked the settings to make sure that you are connected to Wi-Fi, but it still won’t work. When your Vivint doorbell doesn’t record video because of a connection error on the internet there might be any number of things causing this problem. This article will cover how to resolve three common causes of why your Vivint does not record videos.
Why Is My Vivint Doorbell Camera Not Recording?
There are a few reasons why your Vivint doorbell camera might not be recording. One possibility is that the camera doesn’t have power. Another reason could be that the camera was set up incorrectly and isn’t detecting when someone is at the door. if there is no motion detected, the camera won’t start recording. Additionally, the camera will only record if it has a wireless Internet connection. If the battery is dead or the camera has lost its wired-in power source, it will not be able to record. Second, you may need to reset the camera in order to restore the wireless Internet connection via WiFi. Lastly, if you have lost your connection to WiFi, you can try reconnecting to your network.
How To Fix Vivint Video Doorbell Camera Not Recording Events
1. Reboot Your Vivint Panel
To reboot your panel, unplug it from the wall for 30 seconds and then plug it back in. Once your panel has restarted, open the Vivint app and check to see if your Video Doorbell Camera is recording events. If rebooting your panel does not fix the issue, please continue to the next step.
2. Restart Your Vivint Camera
If you’re having trouble with your Vivint doorbell camera, one possible solution is to reboot it. To do this, unplug the camera from its power source and plug it back in. Wait a few minutes for the camera to start up, and then try using it again.
3. Check the Video Doorbell Camera’s Power Source
To do this, remove the cover of the camera and locate the power cord. Make sure that the power cord is plugged into an outlet and that the outlet is turned on. If it is plugged in and powered on, reattach the cover of the video doorbell camera. If it still doesn’t work, please contact Vivint support.
4. Check the Vivint App Settings
To make sure your Vivint camera is recording events, you need to adjust your visitor settings using your Vivint smartphone app. This can be done from the control panel, where you can adjust motion detection sensitivity and other settings.
6. Restart the Internet Connection
If you’ve tried all of these steps and your Vivint Video Doorbell is still not recording events, it might just be a simple internet connection issue. To restart your internet connection, please call Vivint customer service and they can help you remotely reboot the modem or router in your home.
7. Contact Vivint Support
They can help you troubleshoot the issue and may be able to help you resolve it. If they are unable to help you, they may recommend that you send the doorbell camera in for repairs.