You have a Nest Doorbell, and it has not been working properly. It does not seem to be recording when someone rings your doorbell. Google is known for the reliability of its products; so you should expect that your Nest Doorbell will work without any issues or problems. However, there are some common reasons why this may happen; one reason is the poor audio quality on the device with no surrounding noise to allow you to hear people ringing at your door. This article will go over how to troubleshoot various issues when the Google Nest doorbell isn’t recording your events. Let’s get started.
Why Is My Google Nest Doorbell Not Recording Events?
Google’s Nest doorbell is a great device that has many features to offer homeowners. However, one common question people have about it is why their Nest doorbell isn’t recording events. This happens when people don’t subscribe to Google’s Nest Video Recording Cloud service (Nest Aware). Also, your Nest video doorbell might not be recording because of an outdated Nest app, outdated Nest doorbell firmware and even a lack of internet connectivity.
This can be particularly disturbing for some because you can lose the ability to view and store videos in the cloud in a power failure or internet outage event. In order to record Nest doorbell videos, you will have to subscribe to Google’s Nest Video Recording Cloud service. Most people will end up using the Google cloud as their recording platform because it is reasonable and affordable, depending on how many cameras are included in your package selection.
It’s not recommended to save videos from your Nest doorbell on your own computer because it is impractical and will require a lot of internet data. The Google cloud is reasonable and affordable, depending on how many cameras are included in your package selection. Ultimately the route that most will end up going with their Nest Doorbells
How to Fix Google Nest Doorbell Not Recording Audio and Video Events
There are a few things you can do if your Google Nest doorbell isn’t recording audio and video events.
Ensure you have a Stable Internet Network
When your Google Nest Doorbell detects that it’s having trouble connecting to the internet, it will stop recording events. To ensure that your Google Nest Doorbell is always recording events, make sure you have a stable internet network.
Ensure you are Subscribed to Nest Aware
Although Google has a subscription plan for Nest, it is not necessary in order to use the device. The subscription plan, called Nest Aware, provides additional features and storage for your footage. If you do not want to subscribe to Nest Aware, you can still use your Nest Cam, but you will only have access to the most recent 24 hours of footage.
Update Google Nest Doorbell Firmwell
To fix this issue, you can update your Google Nest Doorbell Firmware to the latest version. The Nest Doorbell is a great device that continuously records live video and audio of the outside world, but there’s a catch: it’s not always recording. The reason it doesn’t continuously record is that the device firmware may be outdated.
Check Your Nest App if Event Recording was Turned off
If you have Google Nest Doorbell, then the next time it doesn’t record audio and video events, be sure to check your app settings. It may not be recording because of a setting in the app. The Nest app is a handy tool that allows you to control your Nest Doorbell, review recorded clips and rolling videos, see notifications, customize settings, and more. The app is easy-to-use with many features and customizations. Always turn on event recording.
Update your Nest App
Make sure you have the latest version of the Nest app and that your Nest service is online. You can also change your camera’s Wi-Fi setting in the Nest app.
Contact Nest Support
They can help you troubleshoot the issue and may be able to help you fix it. You can contact Nest support in a few different ways like email, community, etc.
Does Google Nest doorbell record all the time?
Yes, the Google Nest doorbell records all the time. However, you will need a Nest Aware subscription to be able to review any footage that has been recorded. This is because, without a subscription, your camera will only save snapshots of past recordings for 3 hours.
If you have a Nest Aware subscription, you can always view your recordings for up to 30 days. The facial detection feature is only available with the Nest Hello, Nest Hub Max, and Nest IQ. However, sounds like glass shattering, discussions, dogs barking or loud noises are recorded even if your state doesn’t offer this feature on their cameras. It’s always important to confirm with the Nest support team to learn more about features that are available in your region.
The first thing you should do is check the connection of your internet to the doorbell. To do this, restart your modem. If that doesn’t work, then check the bandwidth of your router. If that still doesn’t work, try restarting your phone after 10 seconds and then taking it out of airplane mode. If none of these solutions works, make sure that your device is up-to-date and installed properly and that the Google Nest application is working correctly on your device.
Finally, if all of these solutions have been attempted and don’t seem to be working, it might be because there is a weak connection to the internet, in which case you can visit the website or call Google for help.