Why Is My Battery Level Not Updating on My Ring Doorbell?

Ring Doorbell is a popular choice for homeowners looking to keep their homes safe and secure. It allows you to monitor your property, speak to visitors, and keep an eye on your deliveries. However, what happens when your Ring Doorbell battery level isn’t updating, and you’re left scratching your head wondering what’s gone wrong? Don’t worry, you’re not alone.

In fact, according to our research, battery issues are one of the most common problems faced by Ring Doorbell users. But fear not, because we’ve got you covered.

In this article, we’ll explore the reasons why your Ring Doorbell battery level isn’t updating and provide you with some simple tips and tricks to fix the issue. So, grab a cup of coffee, sit back, and let’s dive in!

Why Is My Battery Level Not Updating on My Ring Doorbell?

If you’re experiencing an issue with your Ring Doorbell battery level not updating, there are several possible reasons why this might be happening. These include Wi-Fi connection problems, outdated firmware, an outdated Ring app, a cache stored on devices, a faulty battery, or a damaged USB cable.

To troubleshoot these issues, we recommend a structured approach that includes refreshing the battery status by pressing the doorbell once or twice, checking your Wi-Fi connection, updating your Ring device software and phone app, and trying to force stop and remove caches.

Why Is My Battery Level Not Updating on My Ring Doorbell?

What factors might affect the battery level of a Ring doorbell?

1. Temperature and Weather Conditions

Temperature and weather conditions can have a significant impact on the battery level of a Ring doorbell. In cold weather, the battery may not hold a charge as effectively and may stop working completely until temperatures warm up.

Ring devices use Lithium Polymer batteries, which are known to struggle to hold a charge at temperatures below 36°F. As a result, you may have to charge your device more frequently in colder weather.

On the other hand, exposure to high temperatures may shorten battery life, and temperatures above 120°F can cause the device to shut down immediately to avoid damaging the internal components.

To mitigate these negative impacts, it’s important to check the weather where you are using the Ring device and remove it from the outdoors and plug it into the charger inside your house when the temperature drops below -5°F or above 36°F.

2. Battery Life and charging issues

The battery life of a Ring doorbell can be affected by various factors such as usage patterns, environmental conditions, and technical issues. The Live Feed feature, excessive motion detection, poor Wi-Fi connection, extreme temperatures, and charging habits can all impact the battery level of your Ring doorbell.

To extend the lifespan of your battery, it is recommended to reduce the use of the Live Feed feature, adjust the motion detection system, place the Wi-Fi router closer to the doorbell or use signal boosters, charge the battery only when it’s low on power, and avoid extreme temperatures.

3. Usage

The Ring doorbell’s battery life can vary depending on usage and settings. The typical battery life of a fully charged Ring doorbell is between six to twelve months. However, the battery may drain faster if the device is frequently used or if certain features are enabled.

For example, regularly using the live view feature or setting the motion detection sensitivity too high may cause the battery to drain faster.

4. Charger Strength

The strength of the charger can significantly impact the battery level of a Ring doorbell. It is essential to use a charger that provides enough power voltages to charge the device properly.

A 2.1A charger is the ideal charger strength for Ring doorbells and can charge the device fully in approximately 4 to 5 hours. However, using a weaker charger can result in slower charging times and potentially impact the overall battery life.

5. Wiring Issues

Proper wiring is crucial for the Ring doorbell to function well and maintain its battery level. Wiring issues can cause the device to lose power quickly or fail to work altogether. Signs of wiring issues include loose or disconnected wires, incorrect wiring ports, frayed wires, and poor connections due to overtightened screws.

How to Fix Ring Doorbell Battery Level Not Updating

1. Refresh Ring Battery Status

Here is a step-by-step guide on how to refresh the battery status on a Ring Doorbell:

  1. Open the Ring app on your smartphone or tablet.
  2. Check the current battery level displayed in the app.
  3. Press the button on your Ring Doorbell two or three times to refresh the battery status.
  4. Wait a few seconds for the app to update the battery level.
  5. Check the app again to see the updated battery status.

how to refresh the battery status on a Ring Doorbell

If the battery level still isn’t updating, try the following troubleshooting tips:

  • Walk in front of the camera to trigger motion detection if you have a Ring camera.
  • Give the app some time to catch up, as the battery status doesn’t always automatically refresh.
  • Charge the device for a few hours and then try refreshing the battery status again.

2. Force Stop the Ring App

Here is a step-by-step guide to force stop the Ring app to fix the issue of the Ring Doorbell battery level not updating:

  1. Open your phone settings and scroll down to “Apps”.
  2. Locate the Ring app and tap on it.
  3. Tap on “Force stop” to close the app completely.
  4. Clear the app caches by selecting “Storage & Cache” and clicking on “Clear Cache”.
  5. If the issue persists, try force-stopping the app 2-3 times until it is fixed.
  6. If the problem persists, uninstall the app and reinstall it on your device.

By following these simple steps, you can refresh the Ring app and remove any temporary glitches that might be causing the issue of the Ring Doorbell battery level not updating.

3. Update your Ring App

To update the Ring app and fix the battery level not updating issue on the Ring Doorbell, first, check for any updates or firmware updates for your Ring device through the Ring app. If there is a firmware update available, wave your hand in front of the camera or ring the doorbell to force the update.

Ensure that you have an up-to-date version of the Ring app by going to Google Play or Apple App Store and checking if a newer version is available. You can also check the app version within the Ring app under the help section.

If an update is available, tap on “update” to install it. If the issue persists, try uninstalling and reinstalling the Ring app.

4. Update and Reset Ring Device

To update and reset your Ring device to fix the issue of the battery level not updating on your Ring Doorbell, follow these steps.

There are two types of resets: soft reset and hard reset. For a soft reset, remove the lower faceplate of your Ring device and press and hold the button underneath the camera lens for 15 seconds.

For a hard reset, press and hold the reset button on the back of the device for about 30 seconds.

Remember to back up your data before resetting your device, as it will erase all data. After resetting, check if the battery level update issue is resolved.

5. Check the Power Source

To check the power source for your Ring Doorbell when the battery level is not updating, follow these steps:

  1. Open the Ring App and select the device or doorbell that is having problems.
  2. Navigate to the settings menu and select the Device Health icon.
  3. Check the Power Source and Transformer Voltage information.
  4. The Device Health should show that your power source is “Hardwired”. If the power source is “Battery”, then your Ring Doorbell isn’t receiving power through the wires.
  5. Check if the power outlet is faulty by plugging in a lamp and checking if it lights up.
  6. If the power outlet is faulty, use another power source to charge the doorbell or fix the faulty outlet.
  7. If the power supply and outlet are good, check the wiring to ensure all connections are secure and in the correct ports.
  8. If any issues are found with the wiring, contact a professional electrician to inspect and repair any issues.

6. Ensure Doorbell Charger Working and Replace Charger and Battery if faulty

If your Ring Doorbell battery level is not updating, the first thing to check is the charger. Ensure that the USB cable and charger are working properly and delivering power to the device.

If you are plugging it into a wall outlet, make sure it is switched on. If the charger is working fine, then the battery may need to be replaced.

  1. To replace the battery, first, remove the device from its mount and take off the back plate.
  2. Use a Phillips screwdriver to remove the two screws located at the top and bottom of the device to access the battery compartment.
  3. If you have an older model, it should be powered by four AA batteries.
  4. Use a multimeter to test if the batteries are still functioning.
  5. If you have a newer model, it may use a rechargeable battery.
  6. Plug your device into a USB charger and wait for at least 15 minutes.
  7. After the charging period, try using your doorbell to see if it’s working again.

If neither of these methods resolves the issue, then it’s likely that the battery needs to be replaced.

You can purchase a new battery for your specific Ring Doorbell model from any home improvement store or online retailer. Follow the instructions in your user manual to install the new battery.

7. Ensure your Ring doorbell is with the compatible Temperature or weather condition

Extreme temperatures can cause lithium-ion batteries, like those used in Ring devices, to not hold a charge. The Ring Video Doorbell 1 is designed to work in temperatures as cold as -5 degrees and as hot as 120 degrees, but it may not charge efficiently at temperatures below 36°F.

To ensure your Ring doorbell is operating in the proper temperature range, check the weather where it is installed and bring it inside if the temperature falls below -5°F or above 120°F.

Keep charging the device even when it has a full charge during extreme temperatures. Once the weather becomes moderate, put it back outside.

8. Contact Ring Customer Support

To contact Ring customer support to resolve the issue of a Ring Doorbell battery level not updating, open the Ring app on your phone and tap on the “Menu” icon in the upper left corner.

Next, select “Help” from the options that appear and choose “Contact Us”.

Describe the issue you’re experiencing and provide as much detail as possible, including your Ring device serial number and any troubleshooting steps you’ve taken.

Customer support will provide you with technical assistance to get your battery level updated again.

How do I refresh my ring doorbell battery?

To refresh the battery status on your Ring Doorbell, you can try pressing the doorbell once or twice or walking in front of the camera to trigger motion detection.

This will help to update the battery status in the Ring app. After charging your Ring device, you should reconnect it, and the battery level will be updated.

If the battery level is not updated, try pressing the doorbell one or two times to refresh and update the battery level. The battery status may not always automatically refresh in the Ring app, so it’s important to give it some time to catch up.

If the battery level is still not updating, you should continue troubleshooting potential charging issues with your Ring Doorbell. By following these steps, you can ensure that you have an accurate and up-to-date battery status for your Ring Doorbell.

How do I know if my ring doorbell battery is bad?

If your Ring Doorbell battery is bad, there are a few signs and indications that you may notice.

  1. You may receive notifications from the Ring app on your phone or tablet reminding you to charge the battery.
  2. The device health indicator in the Ring app will show a lower battery level than usual.
  3. The battery icon in the top right corner of the Ring app screen will also show a low battery level.

If your Ring Doorbell battery is bad, it may also stop working altogether, or the camera may not function properly. In this case, you will need to replace the battery.

To do so, follow the instructions provided in the Ring app or on the Ring website. It is important to ensure that your Ring Doorbell battery is always charged and functioning properly to ensure the safety and security of your home.

Summary

There are several reasons why the battery level on a Ring Doorbell may not update, including poor Wi-Fi connectivity, a faulty battery, or outdated firmware. To fix the issue, try resetting the device by pressing and holding the setup button for 20 seconds, ensuring that the battery is properly inserted, and updating the firmware. If the issue persists, contact Ring support for further assistance.

FAQs

Why is my Ring battery not working?

There are several reasons why the battery level on a Ring Doorbell might not be updated. To provide a concise answer, we can list these reasons in bullet points:

  • A faulty battery needs to be replaced with a new one.
  • The battery might be damaged or not holding a charge for a long time.
  • The Ring device is the issue and needs to be checked by contacting Ring Support.
  • Lack of power can be a reason that the doorbell is not working.
  • An older model of Ring Doorbell might need a new battery.

It’s essential to check the battery regularly and replace it with an original Ring battery designed for the device. If the battery level is still not updated, it’s best to contact customer support for further assistance.

They can help troubleshoot the problem, verify if the device is under warranty, and provide additional solutions to fix the issue.

What is the expected life of the ring doorbell battery?

The Ring Doorbell battery typically lasts between 6 to 12 months with normal usage, assuming three to four “events” daily. However, factors such as motion detection, weather, and incidental motion from pets or cars can affect battery life. Real-world battery life is likely to be shorter. The battery takes 5 to 10 hours to charge. When the battery is low, you will receive an alert via the Ring app.

Why is my ring doorbell battery level stuck?

If the battery level on your Ring doorbell is not updating, there could be several reasons for this issue. Poor Wi-Fi connection, a faulty battery, or outdated firmware can cause a stuck battery level.