Why Is My ADT Doorbell Camera Not Recording?

If you’re experiencing a problem with your ADT doorbell camera not recording, there could be many different reasons. You might want to check for internet connection errors or even if the power cord has been unplugged and replugged into the unit properly. If this does not fix the issue, continue reading to know some other causes of the ADT doorbell camera not recording events and how to fix them.

Why Is My ADT Doorbell Camera Not Recording?

There are a few reasons why your ADT doorbell camera might not be recording. One possibility is that the camera doesn’t have power. Another reason could be that the camera was set up incorrectly and isn’t detecting when someone is at the door. if there is no motion detected, the camera won’t start recording. Additionally, the camera will only record if it has a wireless Internet connection. If the battery is dead or the camera has lost its wired-in power source, it will not be able to record. Second, you may need to reset the camera in order to restore the wireless Internet connection via WiFi. Lastly, if you have lost your connection to WiFi, you can try reconnecting to your network.

How To Fix ADT Video Doorbell Camera Not Recording Events

1. Reboot Your ADT Panel

To reboot your panel, unplug it from the wall for 30 seconds and then plug it back in. Once your panel has restarted, open the ADT app and check to see if your Video Doorbell Camera is recording events. If rebooting your panel does not fix the issue, please continue to the next step.

2. Restart Your ADT Camera

If you’re having trouble with your ADT doorbell camera, one possible solution is to reboot it. To do this, unplug the camera from its power source and plug it back in. Wait a few minutes for the camera to start up, and then try using it again.

3. Check the Video Doorbell Camera’s Power Source

To do this, remove the cover of the camera and locate the power cord. Make sure that the power cord is plugged into an outlet and that the outlet is turned on. If it is plugged in and powered on, reattach the cover of the video doorbell camera. If it still doesn’t work, please contact ADT support.

4. Check the ADT App Settings

To make sure your ADT Doorbell camera is recording events, you need to adjust your visitor settings using your ADT smartphone app. This can be done from the control panel, where you can adjust motion detection sensitivity and other settings.

6. Restart the Internet Connection

If you’ve tried all of these steps and your ADT Video Doorbell is still not recording events, it might just be a simple internet connection issue. To restart your internet connection, please call ADT customer service and they can help you remotely reboot the modem or router in your home.

7. Check to see if there’s enough space in Cloud Storage to store all of your files and videos.

Another thing to check is whether there is enough space on the cloud to store your video clip. If you have used up all the space on the cloud, then recorded clips might not be able to be added.

This should be easy to check on the ADT Pulse app. Almost all camera companies have a cloud storage service. Blue by ADT has a 24-hour or 1-day video storage plan that can be upgraded to a 60-day plan.

It should be easier to store more clips on the cloud if you delete clips often. Video clips should be checked as soon as they happen, notifications should be turned on for a mobile app, and they should be deleted after they’ve been watched.

8. Contact ADT Support

They can help you troubleshoot the issue and may be able to help you resolve it. If they are unable to help you, they may recommend that you send the doorbell camera in for repairs.