If you’re experiencing problems with your Ring doorbell going offline, you’re not alone. Many Ring users report issues with their doorbells disconnecting from the internet or losing connectivity for no apparent reason.
Potential Issues:
- Weak or unstable internet connection
- Ring Battery Issues
- A power surge
- Change in Wi-Fi Login credentials
- Problem with the camera
Key Solution Points:
- Make sure that your Wi-Fi router is working properly
- Update your Ring app
- Check Your Battery
- Reset your Ring app
- Check for firmware updates
How To Check Ring Doorbell Offline Status
- First, open the Ring app on your device.
- Select your Ring Doorbell device.
- Now, select ‘Device Health.’
- Scroll down and see the Network
- If your Ring doorbell is offline or disconnected from the internet, it will show “Offline” status.
How To Fix Ring Doorbell Keep Going Offline
Check Power to Wi-Fi Router
First, check your Wi-Fi router and ensure that all the wires are correctly plugged in and receiving the required power which you can verify by checking whether the light indicators on your router are turned on or not. To avoid internet issues, check Ring doorbell cameras without wifi.
Check Your Device
If you are using the Ring app on your mobile, you must check Airplane mode. If it is enabled, it won’t allow you to connect your device to your home network connection. You may cross-verify your network connection by trying it on other devices at your home.
Move Your Router Close to Doorbell
One of the most common reasons for a Ring doorbell to go offline is a weak or unstable internet connection. This can happen if your Wi-Fi signal is weak or if there are too many devices connected to your network. To fix this, try moving your router closer to your doorbell or adding a Wi-Fi extender to improve your network coverage.
Reset Router
If there is still an internet connection problem, you might need to reset your Wi-Fi router.
To reset your Wi-Fi router, follow these general steps:
- Locate the reset button on your Wi-Fi router. The button is usually recessed and may be labeled “Reset” or “Reboot.”
- Use a paperclip, pen, or a similar pointed object to press and hold the reset button for 10-15 seconds.
- Release the reset button and wait for the router to reboot.
- Once the router has rebooted, it should be reset to its factory default settings.
Check Router Frequency
Your Wi-Fi connection may be affected by the frequency of your router. If your Wi-Fi router uses 5GHz Frequency, it may be affected more by metal objects. Because 5GHz is a higher frequency with less interference.
It is also affected by the location of your Ring doorbell and its distance from the Wi-Fi router. If you are using a 5GHz router, you must minimize the distance between the two or you can also use a Wi-Fi extender which works well in these circumstances.
Low Battery of Ring Doorbell
If your Ring doorbell is running on battery power, it’s possible that the battery is running low or needs to be recharged. When the battery is low, the doorbell may go offline or disconnect from the internet.
To fix this, check the battery level in the Ring app and recharge the battery if necessary.
Power Surge Issue
Usually, there has not been any case of Ring doorbell going offline due to low voltage. But, there must have been non-adequate power being supplied to the doorbell.
There may have been a recent power surge that has caused the breaker system to trip down which has cut the power s well. You must check which breaker has been tripped and whether your doorbell was attached to that breaker system.
This issue may be due to too many home devices attached to that particular breaker which has caused that outrage.
- You may change your doorbell power connection and shift it to another breaker to avoid future power surges.
Or
- Reset your breaker and allow your Ring Doorbell camera to modify the network connection and it will be alright in a few minutes.
Insufficient Power Symptoms
- Connection is lost again and again with your Internet.
- Freezing up or shutting down during the ringtone sound after a button press
- Regularly shutting off (the white light on the front will turn off)
- During live events, the device seems to stop.
- Night vision doesn’t work
You must arrange a power source that can transform the power of 16VAC.
You may need to seek help from a technician when you are unable to reset your breaker system.
Troubleshooting With the Ring App
Now, when you have manually done troubleshooting steps related to your internet, power issue, and battery health. Now, Ring has also set some troubleshoots for resolving basic issues in their Ring app. Apply the following steps:
- First, tap on the Menu icon in the upper left corner of your screen.
- Select your Ring Device from the options given.
- Now, tap Device Health.
- Scroll and find the Test Your wifi option.
- Now, make sure that you are near your doorbell, and tap on Start Test.
- Here, you will be able to test your internet speed.
- Now, put this in your Ring app and it will connect to your network and tell you the network speed.
Device Firmware needs updating
Another reason why your Ring doorbell might be going offline is that its firmware is outdated. Ring regularly releases firmware updates to improve the performance and stability of its devices, so make sure your doorbell is running the latest version.
To check for firmware updates, open the Ring app and go to the “Device Health” section. If an update is available, follow the on-screen instructions to install it.
Reset Your Ring Doorbell
If none of the above steps solve the issue, try resetting your Ring doorbell.
- Hold down this orange button for about 20 seconds.
- This will reset the doorbell to its default settings, which may help resolve connectivity issues.
- Now, you can reconnect your Ring doorbell with your internet and check again.
Contact Ring customer support
If you’ve tried all of the above steps and your Ring doorbell is still going offline, it may be defective. In this case, you should contact Ring customer support for assistance.
