Your Eufy doorbell camera is working, but it won’t connect to the Homebase. This can happen for a variety of reasons. This article will walk you through troubleshooting steps that can resolve this problem by focusing on why the connection is disconnecting from Homebase in order to provide an easy resolution for anyone who experiences this problem with their device.
Reasons why your Eufy doorbell camera won’t pair with Homebase
If your Eufy doorbell camera is working, but it won’t connect to the Homebase. This can happen for a variety of reasons.
1. Eufy doorbell camera won’t pair with Homebase because of a power issue
If your Eufy doorbell camera won’t pair with Homebase, it could be because of a power issue. Make sure the 12V/2A power adapter that came with the HomeBase is plugged into the HomeBase and has a power source. The LED light on the HomeBase should turn red if it is connected to a power source but not connected to the internet. If it is connected to the internet, it will turn green.
2. Eufy doorbell camera won’t pair with Homebase because of Wi-Fi Connection issues
If your Eufy doorbell camera won’t pair with Homebase, it’s likely because of a Wi-Fi connection issue. Make sure the HomeBase is plugged into a power source and connected to the internet. Also, make sure the HomeBase is connected to the same WiFi network as your phone.
3. Eufy doorbell camera won’t pair with Homebase because of a compatibility issue
Eufy doorbell cameras are not compatible with Homebase security systems. This is due to a compatibility issue between the two devices. make sure that the Homebase has power and is connected to your internet router. You should also update the Eufy security app on your phone to the latest version.
4. Eufy Doorbell Firewall Issues
If your Eufy camera still isn’t connecting to the Homebase, there could be some firewall issues with your router. You must connect the Homebase to your internet router for it to work. You should also have an updated version of the Eufy security app running on your smartphone.
How to Fix Eufy Doorbell Not Connecting to Homebase [Troubleshooting]
1. Charge Your Eufy Doorbell Camera Battery
It may take about four hours to charge your camera battery from 0% to 100%. If the issue persists, continue to the next step.
2. Check Whether the HomeBase/Doorbell Camera Firmware Requires an Upgrade
To check if the firmware needs to be upgraded on your Eufy HomeBase or Doorbell Camera, open the Eufy Security app on your phone and navigate to My Devices.
Select the device you want to check, then tap Device Settings > About Device.
Tap System Version to see the firmware version. If the firmware version needs to be upgraded, it will say so and you will need to follow the steps to reinstall the app.
If the firmware version needs to be upgraded but the app won’t let you update it, you will need to contact Eufy support.
3. Reboot/Reset Your HomeBase
If your Eufy Doorbell is not connecting to the Homebase, you can try rebooting or resetting the Homebase.
To reboot the Homebase, make sure it is powered on, and press and hold the Cycle hole at the back of the device until you hear “HomeBase is resetting”.
Note that if you proceed with the reset process, you’ll have to reconnect the device to the app. Save important videos recorded by your doorbell before resetting.
4. Reset Your Eufy Video Doorbell Camera
If your Eufy doorbell camera is not connecting to the Homebase, you can try resetting the camera. To do this, locate the Sync button at the back of the device and press and hold it for about 10 seconds.
This will restore the camera’s default settings. Now you’ll have to start all over again to set up your camera with the Eufy Security app.
How do I sync my HomeBase with Eufy Video doorbell?
To sync your Homebase with your Eufy Video doorbell, follow these simple steps:
- Press the sync button 5 times quickly.
- Make sure that you have updated your Homebase to the latest version.
- Reset your Homebase to its factory settings using the reset button.
- Configure each device again and they should start pairing
If your Eufy doorbell camera is not connecting to your HomeBase, reach out to Eufy Live Support for help. They may offer you tips on how to fix the problem or even replace the camera or HomeBase.