Common Ring Doorbell Problems and How to Fix Them

Ring doorbells are great technology, but they sometimes have problems that you’ll need to fix. When the battery is low or when it doesn’t work properly, what do you do? This article will tell you how to fix the most common problems with ring doorbells so you always have peace of mind.

How to Tell If There’s a Problem With Your Ring Doorbell

The Ring Video Doorbell Pro has a white light that travels around the button to let you know if everything is working. If there’s no action that you can take, use this resource to keep updated on the status of your Ring Doorbell.

The most common reason that the Ring Doorbell has audio problems is a server issue. If the server goes down, video calls won’t work and it’s possible for connectivity to drop with the Ring device.

Ring’s server monitoring page is a helpful tool for staying up to date about the status of Ring servers. You can check here for updates on whether or not your Ring device is working properly.

Fix Ring Video Doorbell Poor/Lost WiFi Signal

WiFi Router Channel Crowded

If your Ring video doorbell is having trouble connecting to WiFi, it could be because the channel your router is broadcasting on is crowded. Other electronic devices like microwaves and baby monitors can also interfere with your WiFi signal but are difficult to detect.

Try moving your router and device closer to each other or further away from each other, as well as adjusting antenna orientation.

Bad WiFi Router Placement

Wi-Fi routers should be placed in open areas to get the best signal. If your router is hidden behind a large piece of furniture, you may experience poor or lost WiFi signals. You can try moving your router closer to where you spend the most time in your house or use a WiFi extender to boost the signal in those hard-to-reach spots.

The Ring Doorbell needs the right wireless router configuration to get connected. The Ring Doorbell supports only 2.4 GHz routers, with a frequency band of 2.4 GHz. Make sure that your home’s Wi-Fi network is using this frequency band before attempting to connect the doorbell.

The Ring device may not get connected to Wi-Fi if it’s out of range. The Ring Doorbell has a range extender, so make sure that it will have enough coverage for your home before purchasing it.

You can buy a Wi-Fi extender or a Ring Chime Pro so you aren’t constantly on the phone with support because your doorbell is out of range.

Fix Ring Doorbell Insufficient Power

Low Voltage

The Ring video doorbell needs at least 3,900 volts of power to function. The Ring app will tell you if the voltage is not reaching the minimum for your device and give you instructions on how to fix it. If the capacitor is not fixed, you may need to replace it.

Faulty Battery

If your Ring Doorbell isn’t working, it may be due to a faulty battery or maybe your ring doorbell battery has stopped charging. In this case, the battery will need to be replaced. You can buy a new battery on Ring’s website.

The Ring Doorbell Battery may last up to 12 months with proper use and care, but if you need more power, you can purchase a replacement on their website. Follow this link if you wish to replace it on your own. You can also learn how your ring doorbell solar charger is not working and how to fix it.

Fix Ring Doorbell Night Vision Malfunction

Faulty Camera

If the camera is not working at all, it is most likely the camera that needs to be replaced. If there is any response from the camera but no image is seen, then there may be another issue that needs to be fixed.

Weak Internet Speed

Slow internet can be a major problem when using the Ring app and Live View. The minimum speed required for good streaming performance is 2 Mbps. If your internet is too slow, you may experience problems with lag or buffering. If this is the case, try resetting your WiFi router by pressing and holding the power button for 10 seconds.

Poor Wiring

If you are experiencing issues with your Ring Doorbells, such as night vision malfunctions, poor video quality, or no sound notifications, it is possible that the problem is due to poor wiring. In order to fix this issue:

Most routers are automatically set to switch channels. However, if yours isn’t working correctly, you will need to do it manually.

Ensure that WiFi is enabled before performing the fix. You can check this by going into your router’s settings and looking for the “Wireless” tab.

Router placement can affect a weak or no WiFi signal, so move it to a location within 200 feet of the Ring Doorbell.

If your doorbell does not work when you press it, try moving your Ring Video Doorbell closer to the device in question and ensuring that voltage from other devices isn’t affecting its power supply.

Ring Pro will let you know if your device needs a capacitor replacement. If this is the case, please contact support for further assistance.

The Ring Pro app can tell you when the battery is defective and sends a guide on how to replace it yourself – but only if you’re comfortable with doing so.

Ring Video Doorbell “No Sound” Troubleshooting

Faulty Speakers

If you are not getting any sound from your Ring Doorbell, or if the audio is faint or distorted, there are a few troubleshooting steps you can try. First, make sure that the volume is turned up on both your phone and the Ring app and that the audio is enabled in both locations. If you have confirmed that the audio settings are correct and you are still not getting any sound, then you might need to replace your speakers.

Microphone Not Enabled

If you can’t hear people when they ring your Ring Video Doorbell, the first thing to check is whether your microphone is enabled. The Ring app makes it easy to mute the microphone, so if it’s muted, you won’t be able to hear anything. You can enable and disable the microphone right from the video call screen, which is a great feature to mute audio when you just want a video feed.

The Ring app also has features that should be pretty common, such as being able to mute audio quickly with one tap of a button on your screen. If for some reason this doesn’t work or if you’re not sure how to do it, don’t worry! You can always unmute the microphone in the Ring app.

Fix Unresponsive Doorbell Button

Stuck Button

If the button on your Ring Doorbell seems stuck, it might have to be replaced. The doorbell button is prone to a build-up of dust and debris. You can use a piece of clean cloth or cotton swab to remove any debris from the doorbell button. If that doesn’t work, you may need to detach the device from the wall in order for it to be cleaned more thoroughly. To this, follow this link Ring support.

Ring Doorbell Not Ringing: Troubleshooting Tips

If your Ring doorbell isn’t ringing, there are a few things you can try to fix the issue. First, confirm that the device has power by checking if the LED is on. If it’s not on, make sure you have hardwired it into your doorbell system correctly. Additionally, check to see if your phone has connectivity with the Ring app – if it doesn’t, there may be an issue with your network.

If those troubleshooting tips don’t work, resetting the Ring device may do the trick. To do this, flip it back to the On position and wait for 30 seconds. If you’re still having issues with WiFi connectivity, consider replacing your doorbell chime with a Chime Pro for improved signal strength.