You’re having trouble with your Arlo doorbell and don’t know where to start. Whether it’s connecting to the app, resetting the doorbell, or troubleshooting a Wi-Fi connection, this guide will help you solve any issue you’re having.
Don’t spend hours searching for a solution online. This guide has everything you need to fix your Arlo doorbell, so you can get back to using it without any issues.
Follow the troubleshooting steps in this guide to fix your Arlo doorbell.
Arlo video doorbell troubleshooting: How to Fix Arlo Wired Video Doorbell Offline
Troubleshoot a Wi-Fi connection
If an Arlo Wired Video Doorbell goes offline, it may be due to a problem with the Wi-Fi connection. To troubleshoot the issue, try resetting the router, rebooting all devices, and trying to connect again on the app. If you’re still having trouble connecting to the Wi-Fi network, try moving the router closer to your door, or consider an Arlo Wi-Fi extender or mesh router system.
If the Arlo Wire-Free Video Doorbell is offline and you already have a router, it may be due to a problem with the Wi-Fi connection. Try resetting the router to see if that solves the problem. If you’re having trouble connecting to Wi-Fi, try moving your router or using a Wi-Fi extender.
Troubleshoot a SmartHub or Base Station connection
It is important to troubleshoot a SmartHub or Base Station connection for the Arlo video doorbell in order to keep the system running smoothly. By troubleshooting a connection, you can find and fix any issues that may be preventing the system from working properly.
If the Arlo video doorbell is not working, it might be due to an issue with connectivity. Try troubleshooting the issue by checking that your wifi is working properly and that the Arlo camera is connected to the same network as your router. If the problem persists, try resetting your Arlo camera’s settings.
Arlo video doorbell troubleshooting: How to Fix Arlo Wire-Free Video Doorbell Offline
Troubleshoot a Wi-Fi connection
If you’re having trouble connecting your Arlo Video Doorbell to Wi-Fi, there are a few things you can try. First, try changing the channel on your Wi-Fi router. Also, try moving your router or using a Wi-Fi extender. If the online features on your Arlo Wire-Free Video Doorbell drop all the time, it may be a problem with your Wi-Fi signal. You can also try resetting your router.
If that doesn’t work, you may need to replace your Arlo Video Doorbell or SmartHub.
Troubleshoot a SmartHub or Base Station connection
If your Arlo Video Doorbell isn’t connecting to your Base Station, the first thing you should try is rebooting the Base station. If the Base Station is not connected to the internet, move it closer to the Arlo Video Doorbell. Another thing you can try is updating your Arlo app and firmware and try factory resetting your video doorbell.
Also, make sure the doorbell is powered on and connected to the internet. If the problem persists, try troubleshooting connectivity issues. Finally, if all else fails, you can contact Arlo Customer Support for help troubleshooting the issue.
How to Fix Arlo Video Doorbell WIFI not working issues
If the Arlo Doorbell WIFI is not connecting to the Base Station, the user may need to reset the device or reboot the Base station. It is also recommended to update the Arlo app and Arlo Video Doorbell firmware. If these solutions do not work, contacting customer service may be necessary.
How to Fix Arlo Video Doorbell Won’t Connect to Base Station issues
1. Reboot Your Base Station
You can try rebooting your base station to see if that fixes the issue of an Arlo Video Doorbell not connecting. If the problem persists, you may need to contact Arlo Customer Support for help.
2. Ensure Your Base Station is connected to the Internet
If the Arlo Video Doorbell is not connecting to the base station, troubleshooting may be necessary. One potential solution is to change the Wi-Fi network. Another option is to replace the Ethernet cable. Additionally, rebooting or factory resetting the base station may fix the issue.
Finally, checking for a strong Wi-Fi connection by looking for the Wi-Fi symbol at the top of your screen can help ensure proper function. If you are still having trouble connecting to your Arlo Doorbell, please contact Customer Support for assistance.
3. Move Your Base Station Closer to Your Arlo Video Doorbell
Moving the base station closer to the Arlo video doorbell helps fix the lost wireless signal issue. By doing this, you are essentially bringing the two devices closer together, which can help to improve the strength of the signal between them.
In addition, troubleshooting connectivity issues may also help to fix the issue of motion detection not working. This can involve checking things like your router’s settings and making sure that there is no interference from other devices that could be affecting the signal.
4. Download the Latest Version of the Arlo App
It is important to download the latest version of the Arlo App in order to take advantage of bug fixes and new features. Additionally, your Arlo Video Doorbell will only be compatible with the latest versions of iOS and Android. If you’re experiencing issues connecting your doorbell to the base station, checking for a firmware update on Arlo’s website is recommended.
5. Update Your Arlo Video Doorbell Firmware
If the Arlo Video Doorbell is not connecting to the Base Station, it may be necessary to update the firmware. The latest versions of iOS and Android are required for compatibility. Check for a firmware update on Arlo’s website if you are having difficulty connecting your doorbell.
6. Factory Reset Your Arlo Video Doorbell
It may be necessary to factory reset your Arlo Video Doorbell if it is not connecting to your Base Station. To reset your Arlo video doorbell, you must hold down the reset button and wait for it to flash quickly. After the doorbell has restarted, you can use it as normal.
7. Reconnect the Doorbell to the Base Station
If you have recently factory reset your Arlo Video Doorbell, you will need to reconnect it to your Base Station. Follow the instructions that appear in the Arlo app to do so. If you are having trouble connecting your doorbell, you may need to reboot your Base Station. To do this, simply disconnect the AC power plug and then reconnect it. If these steps do not work, continue troubleshooting below.
Arlo Doorbell Reset issues
1. Why reset your Arlo Doorbell
One might need to reset their Arlo Doorbell if they are having wifi, reset, offline, or doorbell not working issues.
2. How to reset your Arlo Doorbell
To reset the Arlo Doorbell, launch the Arlo app and tap on the ‘Device Settings’ button. On the settings page, select the ‘Remove Device’ option. Hold down the RESET button for about 10 seconds, and then release it. Make sure your doorbell is connected to a power source before beginning the reset process.
3. When to reset your Arlo Doorbell
If your Arlo Doorbell is having difficulty connecting to your WIFI network, is offline more often than usual, or otherwise isn’t working as it should, resetting the doorbell may help.
Arlo Doorbell Offline issues
1. Arlo Wire-Free Video Doorbell Offline
If the Arlo Doorbell is offline, it may be due to obstructions between the camera and the Wi-Fi router. To troubleshoot this issue, check for obstructions and make sure the doorbell is properly plugged in and charged. You can also try moving the SmartHub or Base Station closer to the camera for a stronger Wi-Fi signal. If you’re still having problems, you can perform a factory reset.
2. Arlo Doorbell Offline not recording or transmitting
One possible reason for an Arlo Doorbell Offline, not recording or transmitting is that the batteries may be low. Another possibility is that there may be a problem with the Arlo Doorbell’s WiFi connection. Yet another possibility is that there may be a problem with the Arlo Doorbell’s SD card.
3. Arlo Doorbell Offline not responding to the button press
The Arlo Doorbell might not respond to a button press because the base station is not powered on, the power LED is not lit green, or the audio doorbell is not powered on. Additionally, the audio doorbell batteries might be low, or the device might be infected with malware. In these cases, resetting the Arlo Doorbell may resolve the issue.
4. Arlo Doorbell Offline not turning on
There could be a number of reasons why the Arlo Doorbell Offline might not turn on, such as a power outage or a dead battery. If the Arlo Doorbell Offline does not turn on, you may need to troubleshoot the issue and try different solutions.
5. Arlo Doorbell Offline not working
One possible reason the Arlo Doorbell might be offline is if the base station is not powered on or connected to the internet. Another possibility is if there is something blocking the signal, such as a large object between the doorbell and the base station.
6. Arlo Doorbell Offline not turning off
The Arlo Doorbell is powered by batteries, and if the batteries are low, the doorbell may stay offline even when the user tries to turn it off. To fix this, try resetting the doorbell by opening the battery cover and pressing and holding the sync button for 10 seconds. If that doesn’t work, try replacing the batteries with new AA batteries.
7. Arlo Doorbell Offline not working properly
If the Arlo Doorbell is powered on but not working properly, it may be due to a poor internet connection. In this case, customers should check their home internet connection and make sure it is strong. If there is a server outage, customers will need to wait for it to resume. They can also try resetting the Arlo Doorbell by following the steps in the reference.
8. Arlo Doorbell Offline not connecting to the internet
If an Arlo Doorbell is not connecting to the internet, there could be a problem with the ISP or mobile network. To troubleshoot, users should first ensure that the doorbell is powered on and has a strong signal. If the issue persists, try restarting both devices or checking for a power outage.
9. Arlo Doorbell Offline not connecting to the app
One possible reason for an Arlo Doorbell Offline not connecting to the app is that the camera or hub may be offline. Other possible reasons include connectivity issues with the Arlo app or devices on your network.
10. Arlo Doorbell Offline not working at all
The Arlo Doorbell may be offline due to a problem with the internet connection or the server end. The user can check if they are getting a strong signal on their smartphone. If they are still having trouble connecting, they can reach out to their ISP for more information.
How to Fix Arlo Doorbell not working issues
1. Are you using the Arlo app?
It is important to use the Arlo app when trying to fix Arlo Doorbell not working issues because the app needs to be installed and updated in order for your doorbell to work. If you’re having problems connecting your Arlo doorbell, try resetting it by removing the device from settings and setting it back to its default settings. The Arlo app is compatible with iOS and Android devices and has features that update regularly.
2. Are you using the Arlo camera and base station together?
The Arlo camera and base station can be used separately, but there are risks associated with doing so. If the camera and base station are not used together, they may not work as intended and there could be security risks.
3. Are you using the correct power supply?
If the incorrect power supply is used for an Arlo Doorbell, it may not function properly. Incorrect power supplies can cause doorbells to freeze or shut down. It is important to use the correct power supply for an Arlo Doorbell to ensure proper function.
4. Is your Arlo doorbell battery charged?
The Arlo doorbell needs to be connected to the internet and has a stable power connection in order to work properly. If the batteries are not charged, the doorbell will not work.
5. Is your Arlo doorbell in the correct area?
If the Base Station is too far away from the Arlo doorbell, the doorbell might not be able to connect to it wirelessly. Try moving the Base Station closer to see if that solves the issue.
6. Is your Arlo doorbell properly installed?
It is important to check if the Arlo doorbell is properly installed because if it is not, then it will not be able to connect to the internet and will not work properly.
7. Is your Arlo doorbell wirelessly connected to your base station?
It is important for the Arlo doorbell to be wirelessly connected to the base station so that it can send and receive alerts. The doorbell can also be linked to other devices, such as a security system, for added security.
8. Is your Arlo doorbell reachable by your Arlo app?
The Arlo doorbell may not be working even though the Arlo app says it is reachable, because the Arlo app needs to be installed and updated in order for the Arlo doorbell to work. If the Arlo doorbell is not connecting to the base station, check if it is within range and if the base station is positioned correctly.
9. Are you using the latest firmware for your Arlo doorbell?
Arlo doorbells require the latest versions of iOS and Android in order to work properly. If an Arlo doorbell is not connecting to its base station, the first thing to check is whether there is a firmware update available. Arlo regularly releases new firmware versions which can improve the reliability of the doorbell.
To update the firmware, open the Arlo app on your phone/tablet, select ‘Settings’, and ‘My Devices’, then select your Arlo Video Doorbell from the list of devices. Tap on ‘Device Info’ and then ‘Firmware Update’.
10. Are you using the correct power cord for your Arlo doorbell?
If you use the wrong power cord for your Arlo doorbell, it might not work.
FAQs
What is the Arlo Doorbell?
The Arlo Doorbell is a security camera system that can be installed on the door to monitor all guests. The Arlo Doorbell can also be used to trigger video calls and record HD videos of visitors. The Arlo Doorbell has two-way audio and pre-recorded messages to let you respond to visitors easily. You can also see a live view of who’s at your door from your smartphone, tablet, or computer.
Can the Arlo Doorbell be used without a Wi-Fi connection?
The Arlo doorbell can be used without a Wi-Fi connection. The doorbell uses a battery and does not rely on your WiFi connection. The camera, doorbell, and chime all rely on the connection to your base station. If you are having trouble connecting to your base station, you may need to reboot it.
Why is my Arlo doorbell not working?
If the Arlo doorbell camera stops working, it may be due to a problem with the internet or mobile signal. The motion detection tab should be marked “black” to indicate that the camera is armed. Fluctuating power connections may damage the Arlo doorbell camera.
How do I get my Arlo video doorbell back online?
If your Arlo video doorbell is not connecting to your Base Station, you can fix the issue by restoring its factory settings. To do this, press and hold the reset button on your doorbell for at least 10 seconds. After the reset is complete, your video doorbell will display a solid white light.
How do I resync my Arlo audio doorbell?
Resyncing ensures that your Arlo Video Doorbell is properly connected to your Base Station. Follow the instructions in the Arlo app until Arlo detects your Base Station. If you need to reset your Arlo video doorbell for any reason, follow the instructions until it flashes quickly, and then restore its factory settings with a paper clip or pin.
